Delivery
Our standard delivery time within the UK is typically 5-7 working days. However, specific delivery times may vary based on the product and your location.
Yes, we offer express delivery options for those who need their furniture sooner. You can select this option during the checkout process for an additional fee.
Certainly! Once your order is dispatched, you will receive a tracking number via email. You can use this number to track the delivery status of your furniture.
Our standard delivery is scheduled during weekdays. However, for an additional fee, we offer weekend and evening delivery options. Please contact our customer service for more information.
Payment
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can select your preferred payment method during the checkout process.
Absolutely! We prioritize the security of your personal information. Our website employs advanced encryption technologies to ensure that your payment details are secure and protected.
No, we believe in transparency. The price you see during checkout is the final price, inclusive of taxes and any applicable delivery charges. There are no hidden fees.
Yes, all the prices are including VAT.
Your Oder
You can easily check the status of your order by logging into your Adala Furniture account. Once logged in, you’ll find the order status and tracking information in the ‘My Orders’ section.
Once an order is confirmed, it enters our processing system quickly. Therefore, changes may be limited. Please contact our customer service as soon as possible if you need to make any modifications.
In the rare event that an item becomes out of stock after you’ve placed an order, we will promptly notify you. You can choose to wait for the item to become available, select an alternative, or receive a refund.
Yes, you can cancel your order within 24 hours of placing it. After this period, the cancellation is subject to our cancellation policy. Please review our terms and conditions for more information on order cancellations.
Refunds & Returns
We have a 30-day return policy. If you’re not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund or exchange. Please review our return policy for more.
To initiate a return or request a refund, log into your Adala Furniture account, go to the ‘My Orders’ section, and follow the instructions for returns. You can also contact our customer service for assistance.
In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to a manufacturing defect or an error on our part, we will cover the return shipping costs.
Once we receive the returned item, we aim to process the refund within 5-7 working days. The actual time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.
