Welcome to Adala Furniture, where your satisfaction is our priority. We understand that sometimes you may need to return or refund a product, and we want to make the process as smooth as possible for you. Please take a moment to read our Refund & Return Policy to familiarize yourself with our procedures.
Our Commitment
At Adala Furniture, we are committed to providing you with high-quality furniture that meets your expectations. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
30-Day Return Policy
We offer a 30-day return policy from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also include all the accessories, tags, and manuals that came with the product.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
- Our customer service team will provide you with a return authorization (RA) number and instructions on how to return the item.
- Pack the item securely in its original packaging, including all accessories, tags, and manuals.
- Clearly write the RA number on the outside of the package.
- Ship the package to the address provided by our customer service team.
Please note that the customer is responsible for the cost of return shipping unless the return is due to a defect or error on our part.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days, depending on your bank or credit card company.
Exchanges
If you need to exchange an item, please contact us at [email protected] with your order number and the details of the exchange. We will guide you through the process and provide you with an RA number for the return. Once we receive the returned item, we will process the exchange and ship the replacement item to you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged or defective product, your order number, and a description of the issue. We will arrange for a replacement or refund as necessary.
Cancellations
If you need to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a refund. If the order has already been shipped, you will need to follow the standard return process.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Clearance items
- Customized or personalized items
Please check the product description before purchasing to determine if the item is non-returnable.
Contact Us
If you have any questions or concerns about our Refund & Return Policy, please don’t hesitate to contact us at [email protected]. Our customer service team is here to assist you and ensure that you have a positive experience with Adala Furniture.
Thank you for choosing Adala Furniture. We appreciate your business and look forward to serving you again in the future.
